Investing in staff development skills to support effective volunteering The volunteer coordinator post is pivotal. Relational capability is a vital key thread throughout all aspects of programme delivery. Expand Who for: Volunteer coordinators, development workers and trainers; and professionals who are working in partnership with the programme. N.B. This workshop is appropriate if a programme is about to be launched or already being delivered. Numbers: Up to 15 participants. Delivery method: Facilitator-led workshop (presentation/questions/course handbook/discussion/small group work). How long: 2 full days. Content: Emotional intelligence/spirit of motivational interviewing/overcoming resistance from professionals/appreciative feedback; Supervision model; Skills practice: interviewing a potential volunteer; supervising a volunteer; gaining professional buy-in; Links with the Investing in Volunteers accreditation process; Quality processes that nurture development of effective peer support skills.